Return & Refund Policy

Natural Gems World – Return & Refund Policy

At Natural Gems World, we take pride in offering genuine natural gemstones and jewellery. Customer satisfaction is important to us, and we aim to provide a smooth and trustworthy shopping experience.

This Return & Refund Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased through our website.

1. Return Eligibility

Customers may request a return if:

• The product arrives damaged or defective.

• The product received is significantly different from the description provided on our website.

• The wrong product has been delivered.

• The item qualifies for a return under applicable consumer protection laws.

To be eligible for a return, the product must generally be unused, in its original condition, and accompanied by proof of purchase.

2. Return Request Period

Return requests must be submitted within 7 days of receiving the product, unless a different period is required by applicable law or specifically stated for a particular product.

To initiate a return, please contact us through the details provided below and explain the reason for your request.

3. Non-Returnable Items

Due to the nature and value of our products, certain items may not be eligible for return, including:

• Custom-made or personalized jewellery.

• Products altered or modified at the customer’s request.

• Items damaged due to misuse, negligence, or improper handling after delivery.

• Products returned without prior approval.

• Gift cards or other non-returnable items, where applicable.

These exclusions do not affect any mandatory return or refund rights provided by applicable law.

4. Return Process

To request a return:

1. Contact Natural Gems World within the applicable return period.

2. Provide your order number and reason for the return.

3. Share clear photographs or videos of the product if requested.

4. Wait for return instructions and approval from our customer support team.

5. Ship the product using the return instructions provided by us.

Please do not send any product back without contacting us first.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible, preferably within 48 hours of delivery.

We may request photographs, videos, packaging details, or other information to assess the issue.

After verification, we may offer an appropriate solution, such as:

• Replacement of the product.

• Repair, where applicable.

• Refund of the purchase price.

• Another remedy required under applicable law.

6. Refund Policy

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will generally be processed using the original payment method, where possible.

• Processing time may vary depending on the payment provider or bank.

• Shipping charges may be refundable where required by law or where the return is due to our error or a defective product.

Refunds will not be issued for products that do not meet the applicable return conditions, except where required by law.

7. Return Shipping Charges

• If the return is due to our mistake, such as sending the wrong product or a damaged item, we will work with you to arrange an appropriate solution.

• For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise agreed or required by applicable law.

8. Exchanges

Product exchanges may be offered subject to availability and approval.

If the requested replacement is unavailable, we may offer a refund or another suitable solution in accordance with applicable law.

9. Important Information About Natural Gemstones

Natural gemstones are unique products and may naturally vary in:

• Color and appearance.

• Clarity and inclusions.

• Shape and size.

• Texture and natural characteristics.

Minor natural variations that are accurately disclosed in the product description may not qualify as defects.

However, any product that is materially misrepresented or does not meet applicable legal requirements will be handled in accordance with this policy and applicable law.

10. Contact Us

For return, exchange, or refund-related enquiries, please contact us:

Natural Gems World (NGW)

Email: naturalgemsworldofficial@gmail.com

Phone / WhatsApp: +91 7877005499

Website: Natural Gems World

Our customer support team will assist you with your request and guide you through the next steps.

Thank you for trusting Natural Gems World.